Technical Operations Engineer

Do you hate annoying pop-up ads that forcibly redirect your browser to a landing page claiming you’ve won a gift card? If so, help us STOP these auto redirects and many other forms of malvertising from happening on hundreds of millions of end-user devices! is currently recruiting a Technical Operations Engineer to join our technical operations team where you’ll play a leadership role helping us clean up the Internet, safeguarding users and publishers in the process. As the Technical Operations Engineer you will facilitate the technical portion of trials for client opportunities and ensure successful transition to onboard new clients​

​Additionally, you will service existing clients and ensure that they receive the highest level of technical support. The expectations of our Technical Operations Engineering team is to be as technical as our Engineering team but also be a relationship builder who is equally willing to socialize with prospective clients. is a rapidly growing, well-funded start-up led by veteran technologists and business leaders that provide you with an opportunity to gain exceptional technical, project management, startup and cyber-security experience. You’ll learn new skills, interact with other computer scientists, clients, and internal leaders, and will be an active contributor to a team that is making a demonstrable difference for users and publishers.

Responsibilities Include But Are Not Limited To:

  • Process and prioritize client technical requests
  • Training clients on site, over the phone, or via web conference
  • Understand success indicators and ensure client ROI
  • Work to address highly complex technical issues with a client-focused perspective
  • Coordinate with internal sales team to ensure successful client conversions

Education and Experience:

  • Strong planning, organizational and execution skills
  • Must be able to prioritize tasks and manage multiple projects in a fast paced environment with minimal supervision
  • Ability to work independently as well as in a team environment and effectively communicate with all levels of management·
  • Interest in all aspects of cyber-security research and development
  • Hands-on, technical security experience with complex software applications, such as JavaScript engines and operating systems (e.g. Windows, ChromeOS, Linux, iOS)
  • Strong knowledge of computer networking protocols, security standards, software architectures and operating system internals

About You:

We are looking for bright, enthusiastic problem solvers. People who love a challenge, constantly evaluate and question, and above all, love to ship a product that solves real problems. A successful candidate should be able to demonstrate some of the below:

  • Proficiency in project management skill sets
  • Self starter to follow, optimize and create process
  • Prioritizes follow through, transparency and accountability with attention to detail
  • Strong presentation and communication  aptitude, external and internal customer satisfaction management
  • Ability to manage and motivate team to deliver on goals
  • Ability to understand and interpret customer needs and partner with product and engineering team to develop solutions
  • Optimistic with a strong sense of humor

Growth Opportunities:

  • Experience doesn’t matter to this team, whether you are a new graduate out of college or have 15 years of experience, being apart of this team will give you the experience and opportunities to help accelerate your career
  • Want to be a leader? We will give you the opportunity to become one. Our company is growing fast and we prefer to promote from within giving you greater opportunities to move up the ladder in shorter time frames vs large corporate companies which can take years to get you where you want to be

Work Hard Play Hard:

  • You spend most of the day with your coworkers. We want work to be a fun environment for you, and for you to enjoy coming in each and every day
  • We have an great space in the Natty Boh Tower (Canton – Baltimore) located within walking distance to restaurants and bars
  • We promote a culture of fun – with constant work happy hours, unlimited paid time off, and team building trips

The Perks:

  • Stock Options
  • 401(k) Plan
  • Unlimited PTO – we know stuff comes up
  • Free benefits (health, vision, and dental)
  • Monthly work happy hours… but also plenty of drinks in the fridge!
  • Pong tournaments – with a trophy
  • Unlimited snacks and great SWAG
Job Category: Engineer
Job Type: Full Time
Job Location: Baltimore

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